Thank you for choosing MTD Diveshop! To secure your roster spot and allow us to properly prepare your rental equipment, crew, and logistics, please review our booking and cancellation guidelines below.

• Deposit Requirement: A 50% non-refundable down payment (DP) of the total booking fee is required to confirm and secure your reservation.
• Full Balance: The remaining 50% balance must be settled on or before the day of the scheduled trip/course.

Refunds and penalties are strictly based on the timeline of your cancellation notice before the scheduled trip date:

We understand that plans can change unexpectedly. To offer you flexibility while keeping our operations smooth, we offer the following options:

• Booking Transfers: You may transfer your slot/booking to another person at any time up to 48 hours before the trip at no extra cost.
• Rescheduling: You may reschedule your trip once (1) without penalty if notice is given at least 14 days prior, subject to slot and weather availability.
• Note: Rescheduling requests made within 14 days of the trip may be treated as a cancellation and could be subject to deposit forfeiture.

A. Weather & Force Majeure (Dive Shop Cancellations)

Safety is our absolute priority. If a trip is canceled by MTD Diveshop due to unsafe weather or sea conditions, Coast Guard restrictions, official force majeure, or unforeseen operational/mechanical issues, guests will be given the option of a 100% full refund (including deposit) OR a full credit voucher valid for one (1) year from the original trip date.

B. Medical Emergencies

If you are unable to dive due to sudden illness or injury, a refund or credit evaluation will be considered upon the presentation of a valid medical certificate signed by a licensed physician explicitly stating you are unfit to dive.

We offer accommodation options for our guests, split into two categories with differing policies:

A. MTD Villa (Owned & Operated by MTD)

• The Only Exception: Because MTD Villa is our in-house accommodation, bookings here fall directly under MTD Diveshop’s standard cancellation timeline (Section 2).
• Cancellations made 30+ days prior will receive a deposit refund, while late cancellations (less than 14 days) will result in deposit forfeiture to protect our room slots.

B. Third-Party Accommodations & External Hotels

MTD Diveshop may assist guests in coordinating or booking external resorts or hotels in Malapascua as a matter of convenience.

• Separate Liabilities: MTD Diveshop acts solely as a booking facilitator for these external properties and is not responsible for their cancellation, refund, or modification policies.
• Direct Negotiation Required: If a guest cancels, shortens, or alters their stay at an external hotel, any requests for refunds or waivers must be negotiated directly by the guest with that hotel’s management.
• No Cross-Refunds: MTD Diveshop will not absorb or issue refunds for external hotel cancellations.

• Course Materials: For certification courses, once digital learning materials (E-learning codes) are issued and registered to the student, the cost of the materials is strictly non-refundable, even if the course is canceled 30+ days in advance.
• Gear Damage: Guests are responsible for any rental gear issued to them. Lost or severely damaged equipment due to negligence will be subject to replacement or repair fees.